GAM COMMUNICATION SERVICES
GAM CS
Spectrum Support Services
Expect Superior
System Support Across Your Enterprise, GAM CS Spectrum
Support program lets you pick-and-choose the services that best
meet your organization’s requirements. After all, no one knows
your service
needs better than you do. And no one knows how to meet them
better than we do.
CHOOSE YOUR
LEVEL OF SERVICE
A truly
innovative concept for support programs, GAM CS Spectrum lets
you choose the service levels that are best suited to your
organizer’s needs-
from mission-critical support to assistance with self-support and
everything in
between. You can even determine the response time you need
at the time you need it, because you’re no longer forced to
predict future
requirements from the outset of your contract. If a problem
occurs, you
decide whether it’s urgent, serious, or noncritical. We respond
based on your
own priority rating. All service levels include instant, 24-hour
access to our
knowledge database of technical solutions that empowers users
and boosts productivity. And whichever level you choose it comes
with the open
systems expertise that only GAM CS Service Department can
provide.
ONE FEE FOR
EVERYTHING
Remarkably, a
single fee covers support for an entire system, including all
related hardware and peripherals, operating system software, and
other software
packages. No longer will you find that you can’t get help
for an urgent
software problem because you signed up for hardware-only support.
GAM CS Spectrum solves your problem, whatever it is. With
its streamlined pricing and ordering policies, GAM CS Spectrum
significantly
reduces both the time spent on contract administration and the
costs of ongoing services. So within the complex world of
computing, you
get flexible,high-value enterprises support services that are easy
to understand
and simple to use.
WARRANTY
SERVICES FOR HIGH AVAILABILITY SYSTEMS
Engineered to
serve your mission-critical needs, all systems come with a
complete one-year warranty program. And the warranty program comes
with something on
other company can match: GAM CS’s expertise in UNIX
and networking systems. Going beyond traditional service and
support, our
high-availability warranty program includes a customized installation
and configuration plan, and a dedicated GAM Service technical
consultant who will integrate system planning and installation
with all other
parties. And because you probably want to continue sleeping
well for more than a
year, you can extend this premium level of support for
as long as you like.
SUPPORT THE
WAY YOU WANT IT
To keep our
system support services tuned to your needs, we continually
solicit input from
our customers. From large-scale surveys to focus groups,
we listen to what you say and respond with support the way you
want it. Applying
our expertise to your specific needs makes our support relationship
with you the best it can be, helping you
to make the most of your investments in technology.
REDUCED RISK,
PEACE OF MIND
As a result of
our services, your organization will dramatically reduce its
network security exposure. Your management will better understand
the importance of
defining and enacting proper security measures. Your staff
will be able to implement and change security policies and
services quickly
and easily – without reprogramming or redesigning the network
to enable new
Internet/Intranet services.
Best of all, you
will achieve the peace of mind that comes from having a
proven, powerful, effective security solution in place.
We provide a
complete array of services to complement Security Services in
other areas, such as IT consulting, Systems Integration,
Internet/intranet consulting,
Enterprise Systems and Network Management, education, and
systems support.
FROM PLANNING
TO
IMPLEMENTATION & ON GOING SUPPORT,
GAM Communication Services
MEETS ALL YOUR SERVICE REQUIREMENTS WITH SUPERIOR
QUALITY & VALUE.
